Meridian Capital is a 22-person venture firm. Before Harnyss, their 4-person operations team spent roughly 60% of their time on coordination work: scheduling, reporting, pipeline hygiene, LP communications. They came to us with a specific goal: get that number below 20%.
Week 1–2: Setup and calibration
Meridian started with a COO Agent and three operators: a CRM Sync agent, a Reporting agent, and a Calendar agent. Onboarding took 3 hours with our implementation team. The first week was mostly calibration — adjusting approval thresholds, connecting integrations (Salesforce, Notion, Google Calendar), and tuning the reporting agent's templates to match Meridian's LP update format.
Week 3–6: Expanding the org
With the core ops layer stable, Meridian added a CMO Agent and two marketing operators: a Content Writer and a Social agent. The Content Writer began drafting the firm's weekly market commentary — previously a 3-hour task for a senior associate — in under 20 minutes, with the associate spending 15 minutes on review and edits.
"The first time the Content Writer drafted our LP update and I only needed to change two paragraphs, I genuinely couldn't believe it." — COO, Meridian Capital
Day 90: Results
At the 90-day mark, Meridian's ops team measured time spent on coordination work at 19% — down from 61%. The four-person team had effectively gained back the equivalent of 1.7 full-time employees. Total Harnyss cost over the period: $2,840. Estimated value of recaptured time at fully-loaded cost: $47,000.