Terms of Service

"Company"means 7G TechLabs Inc., doing business as "Harnyss AI," the provider of the Service.

"Customer" means the entity or individual that creates an account and subscribes to the Service.

"Workspace"means a Customer's isolated environment within the Service containing their agents, workflows, content, and configurations.

"Orchestration Credits" means the usage units consumed when agents execute tasks, workflows run, or quality gates evaluate outputs within the Service.

"Personal Data" means any information relating to an identified or identifiable natural person that is contained in Customer Data and processed through the Service.

"Confidential Information" means non-public information that one party discloses to, or that is otherwise obtained by, the other party in connection with this Agreement, and that is marked as confidential or that a reasonable person would understand to be confidential. The Company's Confidential Information includes the non-public aspects of the Service, such as its source code, prompts, agent instructions, orchestration logic, architecture, security measures, product roadmap, and non-public pricing. Customer's Confidential Information includes Customer Data.

The Service is an autonomous business operations platform that orchestrates AI agents to perform content production and business workflows. The Service includes agent management, workflow orchestration, content production, tool integrations, and analytics.

You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must promptly notify us of any unauthorized use.

The Service is offered under subscription plans with varying credit allocations, feature limits, and pricing. Plan details are available on our pricing page. Subscriptions auto-renew unless cancelled before the renewal date.

Free Tier: New accounts start on the Hobby plan, which is free forever and includes a monthly credit allowance. No payment information is required to use the Hobby plan. Accounts inactive for an extended period may be moved to read-only mode and can be reactivated by signing in.

Overage: If your plan permits overage, credits consumed beyond your allocation will be billed at the per-credit overage rate for your plan.

Cancellation: You may cancel your subscription at any time. Upon cancellation, you retain access through the end of your current billing period, followed by a 7-day grace period before transitioning to read-only mode.

You agree not to, and not to permit or help anyone else to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Use the Service to generate content that is harmful, deceptive, or violates third-party rights
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, models, prompts, or underlying structure, ideas, or organization of the Service, except to the extent applicable law expressly permits this despite this restriction
• Copy, modify, translate, or create derivative works of the Service or any part of it, other than your own Customer Data
• Access or use the Service to build, train, or improve a competing product or service (including any AI model, agent, or workflow system), to copy any of the Service's features, functions, workflows, user interface, or graphics, or to monitor its availability, performance, or functionality for competitive purposes
• Extract, elicit, or attempt to reconstruct system prompts, agent instructions, orchestration logic, or other non-public configuration of the Service, including through prompt injection or other manipulation of AI agents
• Use bots, scrapers, crawlers, or other automated means to access the Service or extract data or content from it, except through interfaces and integrations we provide and document for that purpose
• Circumvent, disable, or interfere with the Service's security features, access controls, usage limits, or credit metering
• Remove, obscure, or alter any proprietary notices, labels, or marks on the Service
• Resell or sublicense access to the Service without authorization

If you are, or are acting on behalf of, a direct competitor of the Company, you may not access or use the Service without our prior written consent.

You retain all rights to data you upload to or create within the Service ("Customer Data"). We do not claim ownership of Customer Data. We process Customer Data solely to provide and improve the Service, as described in our Privacy Policy.

Each Workspace is isolated. Customer Data in one Workspace is not accessible to other Workspaces or Customers.

To the extent we process Personal Data on your behalf in providing the Service, you act as the data controller and we act as your data processor. This processing is governed by our Data Processing Agreement ("DPA"), which is incorporated into this Agreement by reference and available at harnyss.ai/dpa. If there is any conflict between this Agreement and the DPA regarding the processing of Personal Data, the DPA governs.

We process Personal Data only to provide the Service in accordance with your documented instructions, the DPA, and applicable data protection laws, including, where applicable, the EU General Data Protection Regulation ("EU GDPR") and the UK GDPR. We engage sub-processors to help deliver the Service; a current list of sub-processors is available in our Privacy Policy or on request, and we remain responsible for their performance.

Where Personal Data is transferred from the United Kingdom or the European Economic Area to a country without an adequacy decision, that transfer is made under an appropriate safeguard, such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, as described in the DPA. You are responsible for ensuring you have a lawful basis to provide Personal Data to the Service.

The Service connects to third-party platforms (including Google services such as Gmail, Google Calendar, Google Docs, Google Sheets, Google Drive, Google Analytics, and Google Ads) at your direction and under your authorization. Your use of those platforms remains subject to the terms and privacy policies of their respective providers.

Harnyss's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The specific scopes we request, what each is used for, and how Google data is stored, shared, and deleted are documented in our Privacy Policy.

The Service operates on a bring-your-own-key (BYOK) model for AI model providers. You are responsible for obtaining and maintaining valid API keys with your chosen model providers and for all costs incurred with those providers as a result of your agent workflows. Orchestration Credits cover the Service's orchestration costs only and do not include third-party model-provider usage fees.

The Service uses AI models to generate content and make operational decisions. You acknowledge that AI-generated outputs may require human review. You are responsible for reviewing and approving AI-generated content before publication or distribution.

The Service, including its software, agents, prompts, workflows, orchestration logic, user interface, design, and documentation, and all improvements and derivative works of any of them, is owned by the Company and its licensors and is protected by copyright, trade secret, and other intellectual property laws.

Subject to this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable right, during your subscription, to access and use the Service for your own business purposes. This Agreement does not transfer any intellectual property rights to you, and all rights not expressly granted to you are reserved by the Company. Nothing in this Section affects your ownership of Customer Data under Section 6.

"Harnyss," "Harnyss AI," and the related names, logos, and marks are trademarks of the Company. You may not use them without our prior written permission.

If you give us suggestions, ideas, or other feedback about the Service ("Feedback"), you grant the Company a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that Feedback for any purpose, without obligation to you. Feedback does not include Customer Data.

Each party agrees to protect the other party's Confidential Information using at least the same degree of care it uses for its own confidential information, but no less than reasonable care. Each party will use the other party's Confidential Information only to perform its obligations or exercise its rights under this Agreement, and will disclose it only to its employees, contractors, and advisors who need to know it for that purpose and are bound by confidentiality obligations at least as protective as this Section.

Confidential Information excludes information that is or becomes publicly known through no fault of the receiving party, was already known to the receiving party without a duty of confidentiality, is independently developed without use of the other party's Confidential Information, or is rightfully received from a third party without a duty of confidentiality. A party may disclose Confidential Information when required by law, provided that, where legally permitted, it gives the other party prompt notice and discloses only what is required.

We will use commercially reasonable efforts to maintain Service availability. Planned maintenance windows will be communicated in advance. We do not guarantee uninterrupted or error-free operation, and we do not commit to a specific uptime percentage or service-level guarantee unless agreed in a separate written service-level agreement.

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT AND OUTPUTS IT GENERATES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUTS BEFORE RELYING ON THEM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from your use of the Service, your Customer Data, or your violation of this Agreement.

We will not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications failures, or the failure or unavailability of third-party infrastructure or service providers on which the Service depends. This Section does not relieve you of the obligation to pay amounts due.

This Agreement begins when you create an account and continues until terminated. Either party may terminate for material breach with 30 days written notice. We may suspend or terminate your access immediately if we reasonably believe you have violated Section 5 (Acceptable Use and Restrictions) or Section 11 (Intellectual Property).

Upon termination, you may request export of your Customer Data within 30 days. After 30 days, we may delete your data in accordance with our data retention policies.

Sections 5, 11, 12, 14, 15, 16, and 22, any accrued payment obligations, and any other provision that by its nature is intended to survive will survive termination or expiration of this Agreement.

You may request deletion of your account at any time. Account deletion requests are subject to a 30-day grace period during which you may cancel the request. After the grace period, your account and all associated data will be permanently deleted.

You represent that you are not located in, and will not access or use the Service from, any country or territory subject to comprehensive trade sanctions, and that you are not a person or entity with whom dealings are prohibited under applicable export-control or economic-sanctions laws. You agree to comply with all applicable export-control and sanctions laws in connection with your use of the Service.

We may update this Agreement from time to time. We will notify you of material changes at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

This Agreement shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to conflict-of-law principles.

The parties submit to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada for any dispute arising out of or relating to this Agreement, except that either party may seek injunctive relief in any court of competent jurisdiction. Nothing in this Section limits any mandatory consumer-protection or data-protection rights you may have under the laws of your country of residence.

Each party acknowledges that a breach of Section 5, 11, or 12 may cause the other party irreparable harm for which monetary damages would not be an adequate remedy, and that the other party may seek injunctive or other equitable relief to prevent or stop such a breach, in addition to any other remedies available.

For questions about these Terms, contact us at legal@harnyss.ai.